Alexa Unable to Complete Setup Please Try Again
Welcome to T3's guide to Alexa troubleshooting. There's nothing worse than a smart home that's playing dumb. Thankfully, if you've got Alexa problems nosotros can help you fix them: If Alexa's not working like it should, if your Echo device issues are annoying you, multi room audio driving you mad, or you're just beset by Alexa annoyances that simply don't make whatsoever sense, we've got the answers.
Alexa troubleshooting isn't always easy, particularly considering a system that'due south supposed to be smart gives one-half of its feedback in the class of a baffling coloured light or obtuse vocalism responses. Simply knowing is half the battle: once yous're upwardly to speed, you lot'll know exactly what the Alexa yellowish ring (or red ring, or all the residuum!) hateful, and what you need to practise.
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At this betoken we're just talking audio-based Alexa devices similar the Amazon Echo, Amazon Echo Dot, and (for the most office) 3rd-party Alexa speakers like the Sonos Move. Bear in mind, though, that many of these tips are only as applicable to the Echo Show; it's a little more plain with its feedback, but information technology, besides, is fully capable of being infuriatingly deafened at times.
Alexa troubleshooting: Listening problems
In theory, Alexa should exist safely listening at all times, carrying our every control flawlessly. But sometimes Alexa is dumb as a bag of rocks and hears exactly what it wants to hear, rather than what y'all've said. Sometimes it hears nothing at all.
And so whatever's stopping your Alexa device from listening properly, allow's piece of work it out and gear up Alexa for skillful.
(Image credit: Amazon)
Move information technology
Repositioning your Echo or Echo-uniform device is a good way to check if the friendly AI is hard of hearing considering of actual echoes confusing its far-field mics; information technology's generally best to continue such hardware lower down and slightly away from walls if possible, just to give your vocalism the best chance of being heard. Shifting it may too fix network connectivity issues, too.
Check the directions
On standard Echo units, call out your wake discussion (usually "Alexa", as long as you've not changed it to one of the other options) and the brightest function of the blue ring volition signal toward the direction in which Alexa heard its name chosen. If it's not pointing to you, that's a hint that something'southward still not correct. Grab some compressed air and gently clear the microphone ports on top; don't offset poking pins in there, because you are non a savage.
Reduce noise
Presuming you're using something with a built-in speaker, you'll as well desire to go along the volume a little lower if you expect yourself to exist heard while in that location's music playing. That's not science, information technology'south mutual sense. Keeping the Alexa microphones abroad from sources of other noise, like open windows or moving air from a fan, can also assistance.
Train it up
It could exist that the trouble lies not with Alexa but with your vocalisation instead. Amazon's AI is well trained, and learning more every day, but it has a lot of accents, tones and dialects to deal with. Yous can give it a little more than information about your item vocalism by performing Alexa voice training. Head to Settings > Account Settings > Recognised Voices to get started with the procedure of calculation a vocalisation profile; you lot'll then need to speak to your Alexa device to practice the actual training.
Phonation training allows Alexa to distinguish between unlike members of your household and telephone call them by proper noun, although you'll need to have multiple accounts setup in Amazon Household, all with access to your Amazon devices, to brand information technology work with a whole family unit. Notation that this doesn't lock out others from using information technology (Alexa will proceed to work with any voice) merely it does mean Amazon will collect detailed analysis of your actual voice. If this is something that makes y'all uncomfortable, yous can safely skip this feature.
Beginning over again
If the robot in the corner has really gone basics, it may be time for extreme measures: you'll need to reboot or reset Alexa. The quondam is easy enough. You can simply cut the power of any compatible device and replug information technology to let Alexa restart. There's very picayune risk to doing so.
Your other option is to completely reset your Echo. If yous accept a first-gen Echo or Echo Dot, there's a pin-pigsty at the bottom with a reset button; poke something in there, hold it down, and it'll restart similar new.
To practice the aforementioned on newer Echo devices, just press and hold the microphone button and volume down buttons for 20 seconds. Alternatively, you can dig up whatever Echo device in the Alexa app and simply deregister information technology from your account.
Alexa troubleshooting: What does the ring mean?
That expressive band on top of (most) Alexa-uniform devices is capable of more than than telling you when Alexa is listening, or indicating which direction the sound has come from. If yous see any of the following Alexa ring colours, here'south what they mean and what to do virtually them.
(Paradigm credit: Amazon)
Alexa shows an spinning orange ring
This means one of ii things. If you've just plugged in a new Alexa device, or reset one to mill defaults, an orangish light indicates that the device is in setup mode. If not, Alexa's orange band tells you you're connecting to the network.
Alexa shows a spinning purple band
A purple light ways Alexa has failed to connect to your Wi-Fi network. Either it has the wrong credentials, or your network is down. Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which instance it'southward time to fiddle with your router.
Alexa shows a solid carmine ring
Cherry ways cease, including for Alexa's ears. The microphone is switched off. Hit the button on tiptop of your device to switch it back on, every bit long as y'all're comfy with Alexa listening in.
Alexa shows a solid purple ring
Whether the ring stays on or the Alexa band flashes imperial after you lot've spoken to it, it's an indicator that Do Non Disturb mode is switched on. This ways incoming calls, messages, notifications and drib-ins are blocked, though you'll nonetheless get reminders and alarms that you've prepare. Select your device in Settings > Device Settings, then caput to the Practise Not Disturb section to switch it on or off.
Alexa shows a greenish ring
This ways a telephone call or drop-in is happening. You lot'll probably know almost this because your Echo device is making a load of racket, merely if yous have your Alexa volume at zero the light is a skilful indicator that someone'due south trying to talk to you. Deport in mind that you lot won't see this on not-Amazon devices, because inter-device advice generally does not extend to 3rd-political party devices.
Amazon shows a pulsating yellow ring
A yellow light indicates that you have a message of some kind. This might be from someone else, simply it'southward more probable to be Amazon telling you something: usually, that a package is on the way. This basically won't become abroad, fifty-fifty if your parcel has already arrived, until you politely ask Alexa to read you your notifications.
Alexa troubleshooting: The Yellowish Ring of annoyance
If you're anything similar u.s.a., you may discover Amazon'due south yellowish band feature of questionable usefulness. Information technology'south specially infuriating because you likely know when a package is coming, and if you didn't earlier you'd probably already received an email notification.
(Image credit: Hereafter)
Stop the Alexa yellow ring
You lot tin terminate purchases triggering the Alexa notification ring in the app; head to the Settings screen via the main carte, go to Notifications > Amazon Shopping, and toggle 'out for commitment' and 'delivered' notifications off. This won't stop messages birthday, only at least you'll know what the yellow band means now.
Go on Alexa purchases hole-and-corner
If you lot're only interested in preventing Alexa'south blabbermouth giving away the secrets of precisely what you've purchased, yous can reign in the yellowish ring information to obscure it. Caput to the same menu and disable 'Give Ordered Items' Titles' to keep those presents and spurious purchases secret from your family while still being alerted to their movements.
Disable voice purchasing
While we're on the subject, we'd admittedly recommend you lot disable Alexa vocalisation purchasing if you live in a multi-person household or ever take mischevious visitors. Sure, this can be pin-protected, but that's a pivot you lot recite with your voice, which is fundamentally stupid. Just switch it off in Settings > Business relationship Settings > Voice Purchasing and get out it off forever.
Alexa troubleshooting: Multi room madness
In theory Alexa is a nifty way to go tunes rocking throughout your home. In practise, it tin can be a little buggy, and an absolute pain to become fix. If yous're having problem getting multi room sound to play, or if you're finding that using it causes odd things to happen, read on: making Alexa multi room audio work properly takes a very specific prepare of skills.
(Image credit: Amazon)
Make certain you're using Echo speakers
Amazon's own Multi room audio solution is 1 of the features reserved only for Echo and certain Fire devices. If you're trying to add a third party Alexa speaker to the party, you'll be out of luck. We don't have a solution for this one, other than to go along to ask Amazon really nicely - merely the error message on third party speakers used to say these features weren't yet available, and the 'yet' has since been stricken, and then don't hold your jiff.
Connection issues? Ensure everything is on the same network
Open up your Alexa app and check each of your devices to brand sure they are all continued to the exact same wireless network. And so far, and so easy - but what is your router doing? Many are configured to run the 2.4GHz and 5GHz wavebands through a single SSID, which is dandy for simplicity but may split things up internally in terms of traffic management. Head to your router's settings and dissever the frequencies, giving each its own individual network proper name (eg. t3_2.4ghz and t3_5ghz) then try again - information technology may piece of work.
Carry in mind that you'll also need to exist using the same Amazon account on each of the devices you lot want to use with multi room; if y'all've configured multiple accounts, perhaps to get individual Amazon Music or Spotify account running in unlike rooms, you'll demand to switch them all back.
Configure Alexa multi room music groups
Next stride is to caput into the app, find whatever multi room groups you might have previously created, and delete them. If you haven't yet created any, that'south OK - just we've plant that misfiring multi room always needs a fresh start if you've used it earlier.
At present create (or recreate) your multi room groups. Caput to the Devices folio of the app, tap the '+' button in the summit left corner, and tap 'Prepare Multi-Room Music'. Select the devices you want to combine, give your grouping an appropriate name, and y'all're done. Y'all should exist able to prepare music playing by requesting your group ("Alexa, play Spotify upstairs").
Life after multi-room
Probably the biggest badgerer of multi room sound through Echo devices is that they go so comfy playing multi room audio that it's very difficult to convince them otherwise. Stop the tunes, enquire them to play again, and they'll restart on all the speakers they were playing on before even if you don't specify a group.
Y'all can generally just look around fifteen minutes - at this signal things will commonly get back to normal. Merely if you want to force single-speaker playback, the key is in how yous stop the music, not on how you play information technology. Simply maxim "Alexa, cease" doesn't have the power we need here; "Alexa, cease the upstairs group" or only "Alexa, stop upstairs" should (fingers crossed) do the fox.
Source: https://www.t3.com/features/alexa-not-working-here-are-the-essential-amazon-alexa-troubleshooting-tips-and-fixes
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